Frequently Asked Questions

This page covers common questions you may have about Real Assistant. If you cannot find an answer to your question here, contact us through Real Assistant by clicking the "Live Help" or "Leave Message" link.

What Does Real Assistant Cost?
Licensing Real Assistant costs $199 for one installation.

Can I Have Multiple Domains?
You can use one Real Assistant license on as many domains as you need as long as you are linking to the a single installation across all the domains.

After Purchasing, When Will I Receive The Product?
After your payment has been processed, verified, and accepted, you will receive an email with a download link.

Is The Software Mailed?
The software is not sent in a physical form. You will obtain the software by downloading it from your provided download URL or from the User Network.

Will Real Assistant Work On My Shared Hosting Account?
Yes, Real Assistant has been designed to work with minimal requirements and therefore should run on your shared Windows hosting account. To see if your host will support the software, read the Software Requirements.

Does Real Assistant Work With Sun One/ChiliSoft ASP?
Real Assistant will not work with ASP emulators like Sun ONE ASP, formerly ChiliSoft ASP, because these solutions do not support all of the functionality needed for the software to work.

Will Real Assistant Support My Language?
The software allows you to easily change to your language by translating or replacing a single language file. Common language files like English, Italian, Portuguese, and Spanish are included. The software does not work with Arabic or Asian symbol based charsets.

Can I Place The Image/Links On Non-ASP Pages?
Yes, all you need is for Real Assistant to be installed on a server that supports ASP. From there you can add chat images/links on any web page and any server.

Can I Brand Real Assistant?
You can easily customize and brand Real Assistant to match your site or your clients' sites.

Will Real Assistant Work With .NET?
Real Assistant is written in ASP 3, but Microsoft IIS servers that enable .NET also support ASP 3. This means your .NET hosting account will support Real Assistant.